YourCloudOracle Database · Oracle E-Business Suite
Oracle systems that never sleep
supported by senior DBA
YourCloud keeps business-critical Oracle Databases and Oracle E-Business Suite fast, secure and available. Certified DBAs and EBS consultants on call around the clock, with response times written into the contract.
- 24×7×365follow-the-sun coverage
- 30 minPriority 1 response SLA
- 19c · 23ai · R12.2Database and EBS releases
What we do
One partner for the whole Oracle stack
From the storage layer to the concurrent manager, we look after the platform so your team can look after the business.
Oracle Database Support
Proactive 24×7 remote DBA for single-instance, RAC, Data Guard, Exadata and Autonomous: monitoring, backup and recovery, patching, tuning and incident response.
Oracle EBS Support
Functional and technical support for Financials, SCM plus Apps DBA for patching, cloning and R12.2 online patching.
Performance tuning
AWR/ASH analysis, SQL and execution-plan tuning, memory and I/O sizing. We find the slow report and make month-end close boring again.
Upgrades & migration
Zero-surprise upgrades to 19c and 23ai, EBS 12.2.x, and moves to Oracle Cloud Infrastructure, Exadata Cloud or Autonomous Database.
Security & compliance
Quarterly CPU patching, auditing, TDE, Database Vault and least-privilege reviews that stand up to auditors.
Why YourCloud
Proactive, not reactive
We see problems before your users do
Around-the-clock monitoring of tablespaces, alert logs, listeners, Data Guard lag, concurrent managers and workflow mailer, with runbooks for every alert.
Named engineers who know your estate
A dedicated primary and backup DBA learn your architecture, customisations and business calendar. No starting from zero on every ticket.
SLAs with teeth
Response and resolution targets by priority, measured every month and reported to you, with service credits if we miss them.
Change done safely
Every patch and change is rehearsed on a clone, peer-reviewed, scheduled in your maintenance window and backed by a tested rollback.
Technologies
Deep expertise across the Oracle ecosystem
On-premises, hybrid or cloud: we support the platform you run today and the one you are moving to.
Oracle Database 11g–23ai
Enterprise and Standard Edition, multitenant CDB/PDB, partitioning, In-Memory and JSON.
RAC & Grid Infrastructure
Clusterware, ASM, node evictions, interconnect tuning and rolling patching.
Data Guard & GoldenGate
Physical and logical standby, Active Data Guard, broker, switchover drills and real-time replication.
Exadata & ODA
Cell software patching, smart scan tuning, storage indexes and appliance lifecycle.
Oracle E-Business Suite
11i, R12.1 and R12.2: Financials, SCM, Manufacturing, HRMS, Projects, workflow and OAF/Forms.
Oracle Cloud (OCI)
Base Database Service, Exadata Cloud, Autonomous Database and EBS Cloud Manager.
Fully supported in four steps
Step 1: Free health check
We review configuration, backups, security, performance and patch levels, and hand you a prioritised findings report. No commitment.
Step 2: Transition
Secure access, monitoring agents, runbooks and a knowledge transfer from your current team or vendor, typically within two to four weeks.
Step 3: Stabilise
We fix the urgent findings first: backup gaps, unpatched vulnerabilities, top resource-consuming SQL and capacity risks.
Step 4: Run & improve
Day-to-day operations under SLA, monthly service reviews and a roadmap for upgrades, cost savings and cloud.
Supported, 24×7
Compare
Managed support versus going it alone
What changes when YourCloud runs your Oracle platform.
| Capability | YourCloudRecommended | In-house only | Break-fix contractor |
|---|---|---|---|
| 24×7 on-call DBA | Costly to staff | ||
| Proactive monitoring | Partial | ||
| Contractual SLAs | Rarely | ||
| Database + EBS skills in one team | Depends on hiring | ||
| Monthly patching handled | Often deferred | On request | |
| Holiday and attrition cover | |||
| Predictable monthly cost | |||
| See plans |
Built around your uptime
FAQs
Frequently asked questions
Questions IT leaders ask before handing us their Oracle estate.
Do we need Oracle Premier Support as well?
Yes, for software updates and bug fixes you should keep your Oracle support contract. We work alongside it: we raise and manage Service Requests on your behalf, apply patches, and handle everything day-to-day that Oracle Support does not.
How do you access our systems securely?
Through a VPN or bastion host you control, with named individual accounts, MFA and full session logging. We sign your NDA and follow your change and access policies.
Can you support EBS functional issues, not only the database?
Yes. Our team includes functional consultants for Financials, Procurement, Order Management, Inventory, HRMS and Projects, and technical developers for Forms, Reports, OAF, XML Publisher and workflows.
Can we start small?
Of course. Many customers start with a health check or business-hours support for one environment and expand to 24×7 coverage once they see the value.
Do you work with on-premises, cloud and hybrid estates?
All three. We support databases on your own hardware, Exadata and ODA, Oracle Cloud Infrastructure, and Oracle running on AWS or Azure.
How quickly can you onboard us?
A typical transition takes two to four weeks, depending on the number of environments. For urgent situations we can provide emergency assistance on day one.
Let’s make your Oracle estate boring (in the best way)
Get a free health check of one database or EBS environment.Clear findings, no obligation.